Client’s needs
A homeowner in Herndon, VA, found themselves in a high-stress situation when their primary shower faucet began leaking uncontrollably. The leak was so severe, filling a gallon bucket in under an hour, that the homeowner was forced to shut off the main water supply to the entire residence.
Living without running water is a major disruption, and the homeowner needed an immediate, professional intervention. Based on a strong recommendation from a neighbor who had previously relied on My Plumbing Heroes, they reached out to our team for an urgent solution.
Service Overview
Upon arrival, our expert technicians performed a rapid assessment. Because this was the only shower in the home, we advised against a temporary patch and instead recommended a full hardware replacement to ensure long-term reliability.
The service included:
- Precision Access: Meticulously cutting access to reach the failed internal plumbing components.
- Hardware Installation: Removing the faulty components and installing a high-quality Moen shower valve and trim kit.
- System Enhancement: As a proactive measure, we installed two new isolation valves. This upgrade provides the homeowner with the ability to isolate the shower’s water supply independently, preventing a total house water shut-off should future maintenance be required.
- Professional Finishing: The new trim was sealed to the tile using premium-grade caulk for a clean, watertight finish.
Results
The entire project was completed in approximately 3 hours. After the installation, our team conducted rigorous pressure testing to ensure a leak-free system before restoring the main water supply.
The client was left with a modern, fully functional shower system and the security of knowing their home’s plumbing was handled by professionals. We took care to clean the workspace thoroughly, leaving the bathroom in pristine condition.
Need Plumbing Support?
Don’t let a plumbing emergency disrupt your home. Whether you need an urgent repair or a proactive upgrade, My Plumbing Heroes is ready to help. Contact us today for a free estimate.